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What is your return Policy
Defective - damaged items will be exchanged if possible or refunded.
Customer Requested Returns. Food items not returnable Other non food items may be returned for store credit. Please contact us within 24hrs of receipt and return within 7 days. All returns must have a return auth number on the outside of package. Packages returned without auth will not be credited. Refunds also available on returns with a 15% restock fee deducted. Shipping is not refundable.
Where are you located -
Conveniently located in Lewes, DE. about 1 mile north of Rehoboth Beach, 30 minutes from Ocean City Md or a short drive from MD, PA, VA.
Mailing Address
Islands Flavors
C/O Islands in the Sun
1604 A Savannah Rd
Lewes, DE 19958
What are your Hours of Operation
Monday - Friday 8Am to 8PM
Saturday 8Am to 4Pm
Sunday 9Am to 3 Pm
Can't make it in !!! - just visit our website and we will ship to your door. Fast friendly reliable service. Visit www.islandsflavors.com to place your order.
What are your shipping terms- Shipping discounts are gladly provided.Shipping choices are normally USPS Priority or UPS. Packages under 3lb usually ship priority.
We also offer Flat Rate shipping. Within the states charges are $12.95 - Most orders can ship for $12.95 or less.
DOMESTIC SHIPPING- If your shipping cost comes to more then $12.95 contact us before paying. Let us search for the best possible shipping rates for you. In most cases orders can be sent throughout the States for $12.95 or less. Domestic insurance is only .75cents per package.
INTERNATIONAL SHIPPING: We offer 1st class shipping on some of our smaller items up to 4lbs. Insurance is normally included in the shipping price. Please check individual listings for details. We also ship USPS Priority International and UPS Standard ground to Canada.
IMPORTANT NOTE-- Although 1st class international is less expensive it does take awhile for shipments to arrive to you, sometimes up to 6 weeks. Please keep this in mind when choosing your shipping options. All International packages may be subject to cross border fees, customs ans exchanges, ect. These fees are charged by the individual customs offices and are not part of the quoted shipping prices in the listings. Buyer is responsible for all extra fees associated with delivery of there package.
Our shipping and packing is done daily. Most orders are shipped next day after payment clears or 2 days at the latest. Larger orders may need to be packaged from our warehouse which could take longer. You will be notified if any delay occurs in packing or shipping.
Orders placed on Friday, Saturday, or Sunday will ship Monday morning.If you have any questions on our shipping policies or have special request please email us at islandsflavors@verizon.net
Are all items always in stock if I use the checkout system. We try very hard to keep our quantity updated. We do sell on multiple sites so the chance does exist although rare that a item would be out of stock. We will notify you as soon as possible if this occurs and provide you with a estimated ship date. If you prefer to change or cancel your order we will immediately refund your money or change your order.
Where do you ship items to Our items are offered Worldwide in most cases.Some items may not be available to your area due to customs regulations. If your region is not listed contact us for further information.
What forms of payment to you accept. We except all forms of online payment. You can pay directly using your Credit Card. Have your order deducted from your Paypal account, or use your Google Checkout account. Please contact us if you have special payment request or need assistance. Mailed forms of payment excepted in the form of Company or personal check, Us Postal Money Order, Bank to Bank wire transfers.
